The RMA staff is committed to being the ultimate resource for our members. Daily decisions are guided by RMA’s Mission and Core Values.
NANCY THOMAS, PRESIDENT/CEO
A true retailer at heart, Nancy Thomas leads RMA through its Mission, “to serve as the ultimate resource for local retailers to thrive” and our Core Values. She is so proud of her RMA team and their mindset of understanding that we are here to serve our members. This mindset is reflected in the quality of programs and services, and ultimately the professionalism of the RMA team.
- Coffee’s got to be strong and always with the real stuff- Half & Half
- A true NY pizza snob
- Loves to bake
MEMBER RELATIONS COORDINATOR
Caroline is the newest addition to the RMA family- working as our Member Relations Coordinator. Caroline’s role focuses on developing relationship strategies to ensure member satisfaction and favorable member experiences. Caroline works as the ultimate liaison between the Retail Merchants and its members to ensure that needs are met and that they find value in their membership!
- Happiest when on a boat
- Proud JMU Duke Dog
- Raised Richmonder!
DIRECTOR OF ADMINISTRATION
Len is assistant to Nancy Thomas and
Secretary of the Board of Directors, The 100
Club and the Richmond Region Hospitality
Association. She assists in the planning of
special RMA events and with staff functions.
Give her a call, if she doesn’t know the
answer, she’ll find someone who does!
- Enjoying her part-time work schedule,
Tuesday-Thursday (who wouldn’t?)
- Loves keeping track of eagles at the
river, more every year
- Busy training new puppy Henry
(or is he training us?!)
MARKETING & MEMBERSHIP MANAGER
Diana works with the Membership and Marketing teams to plan and implement the departments’ strategic initiatives. She collaborates with both teams to ensure RMA is living up to its mission of being the ultimate resource for its members.
- Born & raised in RVA
- Wishes she owned a bulldog
- Loves anything with cheese
MARKETING & COMMUNICATIONS COORDINATOR
Danni coordinates and designs an array of marketing materials to support RMA programs that help keep members informed of upcoming events and happenings. A native Richmonder, she is passionate about the local community and embraces any opportunity to help it thrive.
Can turn anything into an art project
Always up for an adventure
Self-proclaimed “ice cream connoisseur”
EVENTS & SPONSORSHIP COORDINATOR
Gretchen coordinates all RMA events (Connect@’s, Friday Forums, Key Sessions, The Valor Awards and more!). She plans and oversees each event ‘s logistics, programming & execution. Gretchen also secures event sponsors and ensures that all sponsorship benefits are fulfilled.
- Avid foodie
- Proud Hokie
- Loves to travel
Kathy is responsible for managing all financial resources and accounting functions of RMA. She also serves as Treasurer on RMA’s Board of Directors. Kathy keeps our lights on while always managing to give the staff and RMA members her full attention.
- Old movie fanatic, especially Westerns
- Has a wicked sweet tooth and thinks donuts should be classified as a vegetable
- Has a love-hate relationship with technology
Jodi Roth represents the Virginia Retail Federation and the Virginia Association of Chain Drug Stores at the General Assembly. She actively supports the legislative interests of Virginia retailers on the Local, State and Federal levels.
- Loves to run
- Enjoys watching her kids competitive swim
- A red wine snob
WEB & SOCIAL MEDIA COORDINATOR
Megan coordinates RMA and Think. Shop. Buy. Local’s web and social media presence. She works to strengthen our brand and to increase the value of RMA’s digital benefits.
- Star Wars geek
- Has a betta fish named Sushi (@myfriendsushi)