The RMA staff is committed to being the ultimate resource for our members. Daily decisions are guided by RMA’s Mission and Core Values.

NANCY THOMAS, PRESIDENT/CEO

A true retailer at heart, Nancy Thomas leads RMA through its Mission, “to serve as the ultimate resource for local retailers to thrive” and our Core Values. She is so proud of her RMA team and their mindset of understanding that we are here to serve our members. This mindset is reflected in the quality of programs and services, and ultimately the professionalism of the RMA team.

  • Coffee’s got to be strong and always with the real stuff- Half & Half
  • A true NY pizza snob
  • Loves to bake

CAROLINE ASHBY

MEMBER RELATIONS COORDINATOR

Caroline works as our Member Relations Coordinator. Her role focuses on developing relationship strategies to ensure member satisfaction and favorable member experiences. She works as the ultimate liaison between the Retail Merchants and its members to ensure that needs are met and that they find value in their membership!

  • Happiest when on a boat
  • Proud JMU Duke Dog
  • Raised Richmonder!

LEN EAST

DIRECTOR OF ADMINISTRATION

Our dear Len retiring this year. We are greatly appreciative of her service to RMA and the Richmond community. Through the years as the assistant to Nancy Thomas and Secretary of the Board of Directors, The 100 Club, and the Richmond Region Hospitality Association, she has made a huge impact. We’re excited for Len to get some well-deserved relaxation at her river home.

ANN GORMAN

DIRECTOR OF ADMINISTRATION

As our dear Len retires, Ann is stepping up to the task of filling in her place. She will be the assistant to Nancy Thomas and Secretary of the Board of Directors, The 100 Club and the Richmond Region Hospitality Association. Give her a call, if she doesn’t know the answer, she’ll find someone who does!

ERIN HANRATTA

MEMBER RELATIONS ADVISOR

Erin Hanratta helps RMA members maximize their membership and ensures they are connecting, collaborating and engaged with the association.

DIANA KENT

MARKETING & MEMBERSHIP MANAGER

Diana works with the Membership and Marketing teams to plan and implement the departments’ strategic initiatives. She collaborates with both teams to ensure RMA is living up to its mission of being the ultimate resource for its members.

  • Born & raised in RVA
  • Wishes she owned a bulldog
  • Loves anything with cheese

DANNI NEAL

MARKETING & COMMUNICATIONS COORDINATOR

Danni coordinates and designs an array of marketing materials to support RMA programs that help keep members informed of upcoming events and happenings. A native Richmonder, she is passionate about the local community and embraces any opportunity to help it thrive.

  • Can turn anything into an art project

  • Always up for an adventure

  • Self-proclaimed “ice cream connoisseur”

GRETCHEN NURNBERGER

EVENTS & SPONSORSHIP COORDINATOR

Gretchen coordinates all RMA events (Connect@’s, Friday Forums, Key Sessions, The Valor Awards and more!). She plans and oversees each event ‘s logistics, programming & execution. Gretchen also secures event sponsors and ensures that all sponsorship benefits are fulfilled.

  • Avid foodie
  • Proud Hokie
  • Loves to travel

KATHY ROBBINS

ACCOUNTING MANAGER

Kathy is responsible for managing all financial resources and accounting functions of RMA. She also serves as Treasurer on RMA’s Board of Directors. Kathy keeps our lights on while always managing to give the staff and RMA members her full attention.

  • Old movie fanatic, especially Westerns
  • Has a wicked sweet tooth and thinks donuts should be classified as a vegetable
  • Has a love-hate relationship with technology

JODI ROTH

GOVERNMENT AFFAIRS

Jodi Roth represents the Virginia Retail Federation and the Virginia Association of Chain Drug Stores at the General Assembly. She actively supports the legislative interests of Virginia retailers on the Local, State and Federal levels.

  • Loves to run
  • Enjoys watching her kids competitive swim
  • A red wine snob

MEGAN WAY

WEB & SOCIAL MEDIA COORDINATOR

Megan coordinates RMA and Think. Shop. Buy. Local’s web and social media presence. She works to strengthen our brand and to increase the value of RMA’s digital benefits.

  • Drummer
  • Star Wars geek
  • Has a betta fish named Sushi (@myfriendsushi)