The RMA staff is committed to being the ultimate resource for our members. Daily decisions are guided by RMA’s Mission and Core Values.

NANCY THOMAS, PRESIDENT/CEO

A true retailer at heart, Nancy Thomas leads RMA through its Mission, “to serve as the ultimate resource for local retailers to thrive” and our Core Values. She is so proud of her RMA team and their mindset of understanding that we are here to serve our members. This mindset is reflected in the quality of programs and services, and ultimately the professionalism of the RMA team.

  • Coffee’s got to be strong and always with the real stuff- Half & Half
  • A true NY pizza snob
  • Loves to bake

EVENTS & SPONSORSHIP COORDINATOR

The Events & Sponsorship Coordinator is responsible for all RMA events (Connect@’s, Friday Forums, The Valor Awards and more). They plan and oversee each event’s logistics, programming, and execution. They also secure event sponsors and ensure that all sponsorship benefits are fulfilled.

For inquiries please contact Nancy Thomas at nthomas@retailmerchants.com.

ANN GORMAN

DIRECTOR OF ADMINISTRATION

Anne assistants Nancy Thomas and is Secretary of the Board of Directors, The 100 Club, and the Richmond Region Hospitality Association. Give her a call, if she doesn’t know the answer, she’ll find someone who does!

MELISSA GREENFIELD

INBOUND MARKETING & CONTENT MANAGER

Melissa coordinates and designs an array of marketing materials to keep members informed of upcoming events and to support RMA programs. She also serves as the media contact for RMA.

  • Aspiring dog mom
  • Happiest by the water
  • Proud native Richmonder

KATIE HODGES

MEMBER RELATIONS COORDINATOR

Katie is responsible for being the liaison between Retail Merchants and its members to ensure their needs are met and they find value in their membership.

  • Loves the James
  • Hampton Roads Native
  • Wants to audition for Survivor
Nicole Kuzara

NICOLE KUZARA

MEMBER RELATIONS ADVISOR

Nicole is responsible for developing relationships with Richmond’s local businesses and promoting RMA’s mission to serve these businesses and help them thrive. If you want more information on how you can benefit from an RMA membership she’s happy to chat!

  • 100% Boy mom!
  • When I sing in the car I know all the words and I can really hit the high notes
  • Wish I could adopt all the dogs

DIANA KENT

MARKETING & MEMBERSHIP MANAGER

Diana works with the Membership and Marketing teams to plan and implement the departments’ strategic initiatives. She collaborates with both teams to ensure RMA is living up to its mission of being the ultimate resource for its members.

  • Born & raised in RVA
  • Wishes she owned a bulldog
  • Loves anything with cheese

KATHY ROBBINS

ACCOUNTING MANAGER

Kathy is responsible for managing all financial resources and accounting functions of RMA. She also serves as Treasurer on RMA’s Board of Directors. Kathy keeps our lights on while always managing to give the staff and RMA members her full attention.

  • Old movie fanatic, especially Westerns
  • Has a wicked sweet tooth and thinks donuts should be classified as a vegetable
  • Has a love-hate relationship with technology

JODI ROTH

GOVERNMENT AFFAIRS

Jodi Roth represents the Virginia Retail Federation and the Virginia Association of Chain Drug Stores at the General Assembly. She actively supports the legislative interests of Virginia retailers on the Local, State and Federal levels.

  • Loves to run
  • Enjoys watching her kids competitive swim
  • A red wine snob

MEGAN WAY

WEB & SOCIAL MEDIA COORDINATOR

Megan coordinates RMA and Think. Shop. Buy. Local’s web and social media presence. She works to strengthen our brand and to increase the value of RMA’s digital benefits.

  • Drummer
  • Star Wars enthusiast
  • Has the cutest two year-old nephew