From The Center for Corporate Education at the VCU School of Business:
The Center for Corporate Education at the VCU School of Business is excited to offer Creating Customer Loyalty, a full-day professional development workshop focused on ways entrepreneurs, business owners, and front-line service ambassadors can take their customer experience to the next level. By completing this program, participants will gain a better understanding of the following areas: the four styles of customer service, dealing with upset customers, harnessing phone power and first impressions, the difference between satisfaction and loyalty, and practical applications of these new skills.
Registration is available online at VCU’s Center for Corporate Education website. This workshop is open to all within the business community, and registration includes breakfast, lunch, parking, and all materials. A 10% discount is also available to VCU alumni! For additional questions or more information, please contact us at (804) 828-3165 or online at go.vcu.edu/corped.
Date: April 11, 2019
Time: 8:30 a.m. – 4:30 p.m.
Place: Center for Corporate Education, VCU School of Business
301 West Main Street, Richmond, Virginia 23284